CITY COLLISION FAQ

This means that a body shop (or collision repair facility) has agreed to sign a contract with an insurance company. This contract guarantees a select amount of work is done for the insurance company in exchange for compromises on how the shop repairs your vehicle.

When an insurance company tries to steer you to one of their favorite shops, this is known as steering. This is aimed at assisting the insurance company make more money.

We work for you! The insurance company simply reimburses you for the repairs that your policy covers.

We deal directly with ALL insurance carriers on your behalf.

No, all you have to do is sign an authorization to repair and guarantee to pay form.

If your vehicle is being repaired under your insurance's direct repair program, you will only have to pay your deductible (if applicable) when you pick up your vehicle. If a direct repair program is not available, payment arrangements will be discussed prior to repairing the vehicle.